Landlords Learn about Coronavirus - BanCal Property Management

June 11, 2020
As the COVID-19 pandemic continues to impact our housing industry and the economy in unprecedented ways, we hope that you and your family are safe, healthy, and well. This is an ongoing disaster which has no rulebook, and we know it’s hard to keep up with the information that’s out there. Today, we want to help our San Francisco landlords understand what is happening in terms of renting out properties and collecting rent. 

In San Francisco and throughout California, there is talk about modifying the stay-at-home order that’s in place and beginning to reopen the state in ways that are safe. 

Here’s what you need to know as of May 6, 2020. We know that information changes almost daily, so check back with us if you have any questions about your unique situation or need some support or resources. 

San Francisco Property Management: Eviction Moratorium in California

As you probably know, there is currently a ban on evictions. Right now, we aren’t sure about when the courts will open back up for landlords to be able to file an Unlawful Detainer on tenants who haven’t paid rent. Governor Newsom has issued an executive order that says courts cannot accept Unlawful Detainer actions until 90 days after the shelter in place emergency order is lifted. So, even when things begin getting back to normal in San Francisco, you’ll still have to wait 90 days for the courts to reopen. 

Even when the courts do reopen, we can expect an extreme backlog of cases. While it may have taken a landlord two months to evict a tenant in the past, it will now be at least twice that before you can get your tenant removed. Not only will you have to wait longer, but it’s possible the courts will require you to make some concessions. 

Furthermore, if you were in the process of evicting a tenant before all this happened, that tenant will now have an extra 55 days to respond to your Summons and Complaint. We aren’t sure what the legal landscape will look like once the order is lifted, but we know that even when evictions are permissible again, they likely won’t look the same as they once did.

Working with Your Tenants on Rent Collection 

Because of the uncertainty and the delay around the eviction process, we think it’s a good idea to work with your tenants whenever you can. Most of your San Francisco renters will fall into one of these categories:

  • Tenants who have not experienced a disruption in financial stability or income and can continue paying rent as normal.
  • Tenants who have lost a job or had their hours and wages cut and want to work with you to pay what they can and stay in their home.
  • Tenants who are going to stop paying and refuse to talk to you because they’re going to take advantage of the eviction moratorium.

If you have a resident who isn’t able to pay rent due to the coronavirus emergency, you have to expect you’re still going to have that tenant in place for the next six months at least. See what you can do about getting some of the rent paid. You can forgive what may be already overdue if they can make their May payment. You can ask for half the rent and defer the rest. You can find out when they think they’ll be able to catch up, and put a payment plan in place.

Be prepared to be flexible, and show compassion. If your tenants are going through a tough financial time, they’re probably emotional and stressed out. When you get in touch with them and provide an offer to help, they’re likely going to want to find a solution that helps everyone.  

Talk to the tenant and find out what their unique circumstances happen to be. What can they pay and when can they pay it? Can they pay partial rent? Try to work something out. 

San Francisco Property Management: Communicating with Tenants
Communicating with Tenants

Communicating is always important, but during the COVID-19 crisis, it’s more important than ever. Don’t wait for your tenants to contact you; get in touch and find out where they are and what they need. It will help you retain tenants during a potentially uncertain rental market, and you’ll be improving your relationship and your reputation. 


We’re here to help you with any San Francisco property management support or resources you need. If you’re managing your own apartment unit or you’re not sure how to handle the lack of rent that’s coming in, contact us at BanCal Property Management. We’re happy to help you through this time. 


Author - Kelli Smith

AB 1482 vs SF Rent Control: Which Cap Applies?
September 24, 2026
Compare AB 1482 with San Francisco rent control, see which cap applies by property type, and understand the impact on underwriting and rent-growth assumptions.
DSCR, Debt Yield & LTV: What Your Lender Is Scoring
September 17, 2026
See how NOI, DSCR, debt yield, LTV, vacancy, expenses, and reporting shape multifamily refinancing, and what property managers can influence.
DSCR, Debt Yield & LTV: What Your Lender Is Scoring
By Tammy McNaught • September 10, 2026
California resident manager rules for 16+ unit SF buildings, including 2026 lodging credits, wage requirements, records, and termination risks.
By Daniel Ruiz • August 27, 2026
A tenant move-out can be one of the most challenging parts of managing a rental property. There are keys to collect, inspections to complete, potential repairs to identify, security deposits to process, and a new tenant to prepare for. When expectations are unclear or important steps are left until the last minute, even a relatively straightforward move-out can become unnecessarily complicated. The good news is that many common move-out issues can be reduced with a clear, consistent process. For San Francisco landlords, a well-managed move-out is about more than ending one tenancy. It can help protect the condition of the property, reduce disputes, streamline turnover, and prepare the unit for its next resident. Here are five ways landlords can create a smoother move-out process.
More Posts