Case study test post 2

Marketing BanCal • December 14, 2025

OVERVIEW

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IMPACT IN RESULTS

100% tenant retention
Average vacancy period reduced to 3–7 days
Same-day maintenance requests response
Maintenance requests closed within 7 days
Stress-free ownership
Enhanced tenant relationships
In-unit upgrades increased long-term value and commanded top-dollar rents

OVERVIEW

CHALLENGES Lorem

Time & Bandwidth Constraints: Self-managing consumed nearly all of Michael and Victor’s time, leaving little room to focus on personal priorities or strategic growth.
Regulatory Complexity: COVID introduced new compliance rules and tenant protections, creating a steep learning curve and additional stress.
Tenant Communication: As issues multiplied, it became increasingly difficult to stay proactive and responsive to tenant needs.
Maintenance Oversight: Coordinating repairs and upgrades while managing daily operations proved unsustainable over time.

SOLUTION

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RESULTS

Since partnering with BanCal, Michael and Victor have experienced improvements in property performance and personal peace of mind.

Tenant Retention: Improved from 77.8% when BanCal took over (May 2024) to ~89% by September, reaching 100% by December 2024.
Vacancy Rate: Reduced average vacancy period to 3–7 days, ensuring stable occupancy.
Maintenance Efficiency: BanCal’s goal of responding to maintenance requests within the same day and closing them out within seven days has led to faster resolutions and increased tenant satisfaction.
Operational Upgrades: Newly installed laundry machines and additional unit improvements have enhanced resident comfort and reduced maintenance requests. In-unit upgrades have also increased long-term value and helped command top-dollar rents.

The clients also highlighted how they enjoy stress-free ownership, knowing that their property-related needs are well-taken care of by the BanCal team. This partnership has also led to stronger tenant relationships as improved communication and responsiveness have led to better tenant satisfaction and retention.

GET IN TOUCH

Looking to see how BanCal can offer similar comprehensive solutions across leasing, property management, and project management for you?

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